Meet Our Team

  • Mitchell MacLellan CAIB, LLQP
    VP-Business Development

    If you need a quote or advice on your current insurance, give Mitch a call and he’ll be happy to help.  As the leader of the Founders team, Mitch oversees all aspects of new business, retention, and relationship management – for all of our insurance offerings (personal lines, commercial lines, and life). Mitch has earned his LLQP and CAIB designations since joining Founders and is working towards earning his CIP designation. Mitch spends most of his spare time in the rink, whether it be playing or coaching hockey. Mitch is eager to help in any and all of your insurance needs, and is committed to driving nothing but excellent service and pricing to our client base.

    +902 468-3529

  • Peter Aalders CAIB, LLQP
    Personal Lines Manager

    Peter, one of the original Founders employees, is a Senior Broker focusing on the sale of Personal and Commercial lines insurance as well as Life & Accident and Sickness insurance including Critical Illness insurance. Peter, a father and husband, loves to spend time with his beautiful family. In his free time, he enjoys going to the gym, playing softball and golf (however, he does not have much time for these), cooking (and eating), and travelling. Peter is also our resident sports expert, and an avid Blue Jays fan. As family and work are priority these days, Peter partakes in fantasy sports. He notes his favorite travel destination as Florida. Peter is a team player who knows insurance; he knows about the many products and companies that Founders represents, and he is always available to help out any of his colleagues with a smile (and usually a joke), and of course, to help you – our client! If you’ve dealt with Peter in the last 10 plus years you know how dedicated he is to his profession and to you.

    +902 468-3529

  • Darnise Umlah CAIB, LLQP
    Senior Commercial/Personal Lines Manager

    Darnise has surpassed the 10-year mark with Founders Insurance. Currently, Darnise is our Senior Personal/ Commercial Lines Account Executive and has been in this industry well over twenty years! Darnise is licensed for general insurance,  life, and accident & sickness insurance – holding her CAIB and LLQP designations. She enjoys spending time with her beautiful daughter Jaiden, and keeps busy with travelling, walking and four-wheeling. Darnise takes great pride in the incredible work she does; mentoring, training and problem-solving, on a daily basis. We wouldn’t be able to do it without her!

    +902 468-3529

  • Candace Mosher BBA
    Personal Lines Account Executive

    Candace joined our team as an Account Manager immediately after graduating from Acadia University’s business program. She brought with her a background in insurance and a level 1 license from New Brunswick. Candace has made education a priority and focuses on learning more about the industry and our products through working towards obtaining her CAIB designation and attending local seminars and webinars.  Candace also answers to Jerrysmom, as her love for her cat Jerry is well known around the office.  In her spare time Candace can be found listening to true crime podcasts, catching up on this week’s WWE (she has an amazing belt, by the way), or trying out a new restaurant as she gets to know HRM.  Candace focuses primarily on home and auto insurance, but has recently developed an interest in wedding and special event insurance.  To round out her skills, she has been taking courses in commercial insurance, as well.  Candace is eager to help, so feel free to call her any time to discuss your policy.

    +902 468-3529

  • Derek Friesen
    Derek Friesen PERSONAL LINES ACCOUNT EXECUTIVE

    Derek joined the Founders team in 2017 and he has hit the ground running. Derek currently serves as our Personal Lines Account Executive.  He’s ready and able to assist you with making changes to your policies and helping you determine your best option for your insurance needs.  Derek is also eager to quote your home and auto insurance! Derek is happy to provide the best service possible to you and he is currently working to obtain his CAIB designation in 2019.

    +902 468-3529

  • Janice Pottie CSR & Special Projects

    Janice Pottie, a Founder for over 11 years (and Broker since ’97), is a Senior Broker on our Personal Lines Service team working out of her lovely home in Cape Breton. Janice has spent the past few years reviewing home and auto renewals and looking for any big increases so she can contact you to try and get the rate amended and your file updated.  One of her most-loved aspects of her role is the ability to share knowledge and industry information with her customers and younger colleagues; she often learns new things from them in the process.  This knowledge-sharing has strengthened our entire team, allowing everyone now to share the responsibility of reviewing renewals.  Outside of the office, Janice enjoys her time as a wife and mother of three and I think her favorite role: grandmother! You can find her playing guitar, hiking beautiful Cape Breton or ATV’ing the coast.

    +902 468-3529

  • Amanda Evers Front Line Rep & Special Projects

    Amanda Evers is our superstar team member.  She first joined us on a work term as part of her Business Marketing and Administration program at Maritime Business College.  Amanda has done well integrating with our team, getting her Level 1 Insurance License, mastering the Front Desk and learning how to handle basic insurance service requests.  We were excited when she accepted a full-time position with us and she continues to amaze us with her energy, dedication, work ethic and skills.  Amanda’s focus is on providing Founders clients with excellent customer service, which includes supporting the Founders Team – which she does!  In her spare time, Amanda likes to read, knit and watch football (quite the variety of interests).  She has a cat named Jazzy and a dog named Milou.

    +902 468-3529

  • Suzy MacLellan FCIP, CRM, LLQP
    President/CEO

     

    Suzy, the head Founder, is a true insurance professional touting over 30 years in the insurance industry. Suzy is the President of Founders Insurance Group, as well as ITAC (Insurance Training & Consulting) Inc. You will often find her on the go – attending many engagements from industry events to board meetings. At Founders, we are continuously inspired by Suzy to push harder to become the best Broker and to continue to be the best by offering the right advice for our clients, as well as keep up with all the latest insurance developments – which proves to be more challenging each year as our society, technology and even our laws evolve.

    +902 468-3529

  • Cathy Bermundo B.Comm, AIT, CAIB, CIP, LLQP
    Commercial CSR / Operations

    Cathy joined Founders Insurance Group Inc in 2007, first working in IT/Operations and over the years, she has worked in every single department.  In the past 10 years, she has achieved her CAIB, LLQP and CIP designations.  Today, Cathy’s main role is helping the commercial lines service team but she will often help out with reception, personal lines service and life or critical illness insurance teams, when needed.  Cathy also is a facilitator at ITAC Inc. (Insurance Training and Consulting, Inc.) where she helps current professionals obtain their licensing levels and helps new students get into the insurance field.  Cathy’s work experience includes various fields such as Business, Early Childhood Education, Information Technology and Acting.  She enjoys playing tennis, golf, softball, pickle ball, squash and karaoke.  In the office or classroom, or on the courts, softball fields, “on set”, or just out-and-about in Nova Scotia, you’ll rarely see Cathy Bermundo without a smile on her face.  Cathy is a positive and helpful spirit, making her an asset to both the Founders Insurance Group Inc. and ITAC Inc. teams, and our customers.

    +902 468-3529

  • Jenna MacLellan
    Jenna MacLellan Personal Lines CSR
    [UPDATE: Jenna’s Back at School – we’ll miss you Jenna. We hope to see you back on your break.]

    Jenna has experience in providing administrative support to our team at Founders and is training to move up in the insurance industry.  She is already qualified to help with requests such as payment processing and for more complicated questions, will be able to direct you to the most suitable broker.  With her friendly and eager to learn mindset she strives to provide the best service to you, our client!

    +902 468-3529

Posted: January 31, 2019

We are looking to bring a dynamic, self-motivated, hardworking individual to our team in Burnside! We are currently accepting applications for a Customer Service Representative.

 

This individual will be our front-line representative to the public. You will be responsible for handling incoming phone calls and visitors to the office. As a CSR, you will be the first thing our customers see when they enter the office, and the first voice they hear when they call. Here at Founders we value the customer experience above all else – no switchboards or voicemail for us!

 

As such, our CSR will work to earn their general Insurance Broker license. Upon completion of this, you will be able to report claims, answer general inquiries regarding policies, and help out our excellent broker team when they need it. Our CSR will be able to help out with data processing and renewal management by learning each of our broker partners’ portals (basic computer skills are a must) – don’t worry, our fabulous CSR Amanda will be with you every step of the way.

 

Founders Insurance is dedicated to providing the best coverage for the best price. We pride ourselves on our ability to connect and grow with our clients, team members, and our broker partners now and in the future. We value professional growth, education, and emphasize further licensing in our industry. Our team of dedicated, passionate brokers enjoy every day in Burnside, and can’t wait to have a new member join us.

Required Skills & Qualifications

We are not asking for formal requirements for our new CSR, but we do require:

  • You to have a high school diploma. A certificate/diploma/bachelor’s degree in business or related business experience would be considered an asset.
  • Strong verbal and written communication skills and collaboration skills are a must as Founders Insurance works as a team to make sure our customers are well taken care of.
  • Basic computer skills are also a must as most learning is computer-based.
  • In addition to being a team player, you are also able to work well independently. We always try to help each other in a timely manner, but once in a while,  there are really hectic days. When we train you, this will be part of the training so you can be a self-sufficient broker.
  • Previous experience in the insurance industry is not required but appreciated.
  • Previous experience in customer service is an asset.

 

Does this sound like you? If so, we’d love to meet you! Please send your resume and cover letter to Peter Aalders at peter@foundersgroup.ca to apply.

 


FOUNDERS PROVIDES ON-THE-JOB TRAINING.  EXPERIENCE IS AN ASSET, BUT NOT NECESSARY.  IF YOU ARE WILLING TO LEARN AND PRACTICE, WE CAN HELP YOU BECOME A STRONG CSR!


Additional Information

This would be a contract position with potential for full-time employment with benefits.  You must be able to demonstrate the ability to fulfill the job mandate of the Personal Lines CSR before this transition.  Your motivation will dictate what you can achieve in a year!

 

Important:  To ensure your submission is read, send us a brief rundown of your career objectives and your education and work experience (please do not send any attachments – we will ask for that later).  Address your email to: Peter Aalders using the email provided above.

DON’T WAIT. Get a quote today!

CALL Us at 902-468-3529