Meet Our Team

  • Suzy MacLellan FCIP, CRM, LLQP


    Suzy, the head Founder, is a true insurance professional touting over 30 years in the insurance industry. Suzy is the President of Founders Insurance Group, as well as ITAC (Insurance Training & Consulting) Inc. You will often find her on the go – attending many engagements from industry events to board meetings. At Founders, we are continuously inspired by Suzy to push harder to become the best Broker and to continue to be the best by offering the right advice for our clients, as well as keep up with all the latest insurance developments – which proves to be more challenging each year as our society, technology and even our laws evolve.

    +902 468-3529

  • Darnise Umlah CAIB, LLQP
    Personal Lines Manager

    Darnise is approaching the 10-year mark with Founders Insurance. Currently, Darnise is the Burnside Branch Manager and has been in the industry well over twenty years! Darnise is licensed for both general insurance life, accident & sickness insurance – holding her CAIB and LLQP designations. She enjoys spending time with her beautiful daughter Jaiden, and keeps busy with travelling, walking and four-wheeling. Darnise takes great pride in the incredible work she does; mentoring, training and problem-solving, on a daily basis. We wouldn’t be able to do it without her!

    +902 468-3529

  • Olivia Verge Personal Lines CSR

    Since starting at Founders, Olivia has achieved her CAIB II and she is ready to assist you with your payment questions and to help you apply changes to your policy. Olivia’s background is in health and nutrition and she spent a lot of her life on the slopes skiing competitively! Olivia brings her enthusiasm and desire to learn and do well to the office everyday and she is ready to assist you.

    +902 468-3529

  • Derek Friesen
    Derek Friesen Personal Lines CSR

    Derek is the newest member of our Personal Lines service team but is quick to learn, and with the qualifications of his General License, he is more than capable of assisting you with making changes to your policies and other questions.   He is happy to provide the best service possible to you.

    +902 468-3529

  • Jenna MacLellan
    Jenna MacLellan Personal Lines CSR

    Jenna has experience in providing administrative support to our team at Founders and is training to move up in the insurance industry.  She is already qualified to help with requests such as payment processing and for more complicated questions, will be able to direct you to the most suitable broker.  With her friendly and eager to learn mindset she strives to provide the best service to you, our client!

    +902 468-3529

  • Janice Pottie CSR & Special Projects

    Janice Pottie, a Founder for 7 years (and Broker since ’97), is a Senior Broker on our Personal Lines Service team! Janice’s dynamic role allows her to enjoy the comforts of her lovely homes including her favorite retreat in Cape Breton! One of her most-loved aspects of her role is the ability to share knowledge and industry information with her younger colleagues, as she often learns new things from them in the process. Outside of the office, Janice enjoys her time as a wife and mother of three – and most recently a grandmother! You can find her playing guitar, hiking beautiful Cape Breton or ATV’ing the coast.

    +902 468-3529

  • Peter Aalders LLQP
    Senior Production Broker

    Peter, one of the original Founders employees, is our Senior Production Broker focusing on the sale of Personal and Commercial lines insurance as well as Life & Accident and Sickness insurance including Critical Illness insurance. Peter, a father and husband, loves to spend time with his beautiful family. In his free time, he enjoys going to the gym, playing softball and golf (however, he does not have much time for these), cooking (and eating), and travelling. Peter is also our resident sports expert, and an avid Blue Jays fan. As family and work are priority these days, Peter partakes in fantasy sports. He notes his favorite travel destination as Las Vegas. Peter is a team player who knows insurance; he know about the many products and companies that Founders represents, and he is always available to help out any of his colleagues with a smile (and usually a joke), and of course, to help you – our client! If you’ve dealt with Peter in the last 10 years you know how dedicated he is to his profession and to you.

    +902 468-3529

  • Mitchell MacLellan Commercial Lines Producer

    Mitchell’s role is Commercial Lines Producer working closely with Suzy, Cathy, Darnise and Cheryl in the Commercial Lines Department here at Founders. If you need a quote or advice on your current insurance, give Mitch a call and he’ll be happy to help.

    +902 468-3529

  • Rhonda MacKinnon
    Rhonda MacKinnon Administrative Assistance

    Rhonda is the newest member of our team at Founders but she fits in perfectly.  Her role in administrative support as well as acting as a liaison between our staff and clients is key!  Rhonda brings her positive attitude to the team every day and she is ready to assist you in finding the right broker to suit your needs.

    +902 468-3529

  • Cathy Bermundo B.Comm, AIT, CAIB, LLQP
    Commercial CSR / Operations

    Cathy joined Founders Insurance Group Inc, first working in IT/Operations and onto personal service and currently holds a position in the commercial service department. Cathy’s work experience includes various fields such as Business, Early Childhood Education, Information Technology and Acting. She enjoys playing tennis, golf, softball and karaoke. In the office or classroom, or on the courts, softball fields, “on set”, or just out-and-about Nova Scotia, you’ll rarely see Cathy Bermundo without a smile on her face. Cathy is looking forward to her 8th year with Founders Insurance and 10th year with ITAC Inc.

    +902 468-3529

We’re hiring!

Founders Insurance has an opening on the Personal Lines Team!

If you have experience and are currently licensed, send us your resume with cover letter expressing your career objective and why you want to become a Founders Broker.  No experience? That’s ok, read on…

If you do not have experience, Founders will provide training to obtain your General Insurance Level 1 License. This is a great office position for a person looking for a career.  Once you are licensed and have settled into the CSR position, we will put you on a path towards earning your CAIB designation.


  • Helping existing clients by phone, email and in person
  • Assisting the Personal Lines Team with various office tasks and projects


Required Skills & Qualifications

  • Must be able to work in a fast paced environment.
  • Excellent oral and written communication skills.
  • Time management skills.
  • A positive and energetic attitude.
  • Must be familiar with computers: Windows, Excel, and Outlook.
  • Must have graduated from High School.  Further education is considered an asset.
  • Prior customer service experience by phone or in person is an asset.
  • You must be able to work independently and also in a team environment.

Additional Information

This is a contract position with potential for full-time employment with benefits.  You must be able to demonstrate the ability to fulfill the job mandate of the Personal Lines CSR before this transition.  Your motivation will dictate what you can achieve in a year!

Send your resume and cover letter to Mitchell Maclellan:

DON’T WAIT. Get a quote today!

CALL Us at 902-468-3529