Founders Insurance Group wishes to thank our satisfied customers who have shared their testimonials with us over the years. We’re proud to serve clients throughout Nova Scotia. The best thank you is your feedback and referrals. Founders Insurance Group is here for you!
I wanted to put in a good word for Janice who has been absolutely excellent to work with. I had been with another company for many years and was just introduced to Janice via my boyfriend this year. She has been very efficient and knowledgeable! A real pleasure to work with.
We Saved a Lot of Money I was very satisfied with the professional and friendly service I received when I came into Founders Insurance Group in Wolfville. We saved a lot of money on our home and auto insurance!
Ready To Assist Staff there are always ready to assist me in a most excellent and courteous manner!! I have been doing business with Founders for a long time and see no reason to change. They find me the best rates and I appreciate this quality service from my insurance company.
Very Friendly We are very happy with Founders Insurance Group. The local staff is very friendly and they all treated us with respect as they worked toward making sure that we received all the discounts we were eligible for. We recommend Founders Insurance Group to all of our friends.
Coverage We Need, Rates We Can Afford I went to Founders Insurance in the Lunenburg office 20 years ago at the age of 23 when I bought my first new car. I lived in Bridgewater at the time, but had been told of the great service and reasonable rates in Lunenburg by a few friends. I was not disappointed! I have been dealing with Karen Wardell since that time. I got married, purchased several vehicles, two homes and started a business with my husband in the 20 years after that and Karen has always been there to help us find the balance between having the coverage we need at rates that we can live with. We have had a few accidents along the way and Karen's service has always been consistent, professional and understanding. I live away from Lunenburg now, but have no trouble dealing electronically with the office.
Very Pleased Janice Pottie was extremely helpful in finding a better rate for both our home and boat insurance, and I am very pleased with how quickly she was able to obtain the quotes and make the arrangements with the new insurance companies.
Going the Extra Mile From working in customer service myself, I know it can be a challenge dealing with all types of people. Sadly, the public is the first to make a complaint, but never a thank you, it seems. Peter Aalders was a pleasure to deal with and certainly gave me the information accurately and promptly. Peter even commented on the discounts he applied and the different companies he contacted to give me the info I needed to make my decision. That was the 'extra mile' he gave to an unknown caller. Thank you for such prompt response and being so courteous on the phone to me, including the receptionist!
Beyond the Call of Duty My daughter and I were in a car accident on December 11th. I was told on December 22nd that my car was a total loss. I was called by Janice Pottie on December 23rd to let me know that the cheque had arrived. I was very thankful for her call and email. She had told me which documents I needed to pick up the cheque. I arrived after the office was closed, however Steven Taylor stayed late until I arrived. I arrived with the wrong paperwork. I then asked Stephen if he could meet me in the office once I found my paperwork, which we thought would be between Christmas and New Year. However, I had gotten home and found the paperwork that Aviva required. I called Stephen and he came back to the office to meet me! In my opinion, that is way above the call of duty! I have so much respect for him and I want to let you know that he deserves to be thanked. Again, hats off to your company and the fabulous staff you have working there! Again, from the bottom of my heart: Stephen, thank you so much! All the best in the new year!
Sympathetic & Caring My insurance agent's name is Janice Pottie, however, I call her Rockstar. I have been dealing with Janice for almost a year and she has always presented herself in a very friendly and professional manner. In the summer of 2010, I had the misfortune of being involved in 2 car accidents within a 4 week span. It was a very stressful time for me because I'm a newly graduated driver and I'd never been in an accident before. Having Janice to help me through the process was fantastic. She listened to my concerns, answered all my questions, no matter how many or how often. I also found her to be very sympathetic and I knew she cared about the situation I was in and would do whatever she could to help me through it. In my experience dealing with Janice, she has also been very knowledgeable, detailed and quick to give me all the information I need for whatever the situation may be. I feel very confident in recommending Janice Pottie to my friends and family as an insurance agent that you can trust. Thank you so much, Janice, for the service you have provided me. I greatly appreciate it.
No Regrets I have been with Founders Insurance Group for many years now and found their service and professionalism to be number 1. My broker not only found me the lower price, but also the most coverage for that price. I've passed the word to all of my friends and family and not one of them has ever regretted switching to Founders. I will continue to use Founders Insurance Group for many years to come.
WRASCIALLY WABBIT?!? We have been with founders for 17years! Recently we were driving on the Highway when a Rabbit yes a Rabbit literally jumped out in front of our Newer Sante Fe and jumped right at our Vehicle!!! We thought wow bet that will leave a mark. When we got to our destination you can imagine our shock when part of the rabbit was still in our bumper!! I called Janice Pottie whom I have dealt with for years and she advised us quickly on what to do and we called the 1800 number to report it. Janice has always been so great with us, its like I have known her for years and have never met her in person. Liam was great to deal with and followed up to make sure we were happy with the work done, the rental etc. Who would have known a "WRASCIALLY WABBIT" could cause so much damage!!! Thanks again.
I have been a client of Janice Pottie for about 9 years for both my house and auto insurance. I just wanted to let you know that Janice has always provided top notch customer service and has always provided me with efficient, reliable information. Sometimes brokers (insurance companies) get a bad rap with respect to quality customer service. This has never been the case with Janice and I felt it was important to give credit to someone where credit is due. You’ve got a great employee!!
A Quick Turnaround Peter was fantastic! I called in a bit of a panic needing insurance on my rental. Being out of the province, I thought things would take a while and be much more difficult. However, with Peter taking care of it, he had everything completed and the insurance active within a couple hours. He was simply amazing. Thank you Founders Insurance for taking this stress off my plate and putting my mind at ease.
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